We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as when your name, address, and payment information is provided as part of the order process.
Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition for the supply of a product or service, except as required to be able to supply the product or service.
The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.
Limiting Use, Disclosure, and Retention
Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law.
Personal Information will be maintained in as accurate, complete, and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
Safeguarding Customer Information
Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access, or disclosure.
We will make information available to you about our policies and practices with respect to the management of your Personal Information.
Upon request, you will be informed of the existence, use, and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security, or commercial proprietary restrictions.
Eco Choice Windows and Doors incorporates various analytical tools to gather non-personal information used in our online sites. This information includes cookies, IP addresses, device/software identifiers, referring and exit URLs, user behavior, metrics and statistics, usage history, and other related information. The third-party analytics enterprises employed on our behalf to gather information on our sites and other online properties may independently collect information relating to your online activities across their online network which falls under their respective proprietary privacy policies. Through our sites and various offline channels, you reserve the right to sign up or opt-in to receive communications from Eco Choice Windows and Doors including emails, text messages, and retargeting over a period of time allowed by law, etc. If you wish to not opt-in, you reserve the right to cancel your subscription at any time. We will not send you any communications, including promotional offers. Each communication sent to you by Eco Choice Windows & Doors contains an “unsubscribe” link that you may utilize at any time. You may also opt out of the DoubleClick cookie by visiting the Google advertising opt-out page as well as opt-out of Google Analytics by visiting Google Analytics respective opt-out page. Additionally, you may see more information about Google Remarketing Privacy Guidelines and Restrictions.
Handling Customer Complaints and Suggestions